Comment on Resident Experience
November 5, 2025
ICE Condominiums is pleased to share details on our efforts in several key areas that affect residents’ experience. The condominium’s management and Board of Directors are committed to taking actions that allow residents to feel proud to call ICE Condominiums their home. Although this is a process of continuous improvement, we are confident that ongoing operations and recent initiatives contribute to this important objective. We are grateful for the feedback and opinions shared by residents and are committed to continually reviewing and improving standards, practices and procedures to benefit all ICE Condominiums residents.
Cleanliness: Cleanliness is a key priority. According to a survey conducted in June 2026, 91% of residents are satisfied with the cleanliness of lobbies and hallways(that is up 11% from two years ago). While this feedback is positive, our cleaning team is working to increase it by performing more frequent spot-cleaning in key areas. Although — like in any condominium — waste chutes can sometimes become temporarily blocked, our sanitation team cleans all hallways and waste disposal rooms as part of its daily routine. Our maintenance team conducts frequent inspections of the building and rectifies issues promptly.
Elevators: The condominium contracts out its elevator maintenance. Most floors in the condominium are serviced by three high-speed elevators, so residents can still access their homes even when one is being serviced. Substantial investments in elevator upgrades over the past two years have yielded favourable results: Although an elevator outage may sometimes last a few weeks if a part is on-order or if a detailed safety inspection is required, there have only been five incidents in the past twelve months when an elevator was down for longer than two days.
Fire Alarms: Some false fire alarms are an unfortunate reality of high-rise living and are a by-product of compliance with the fire code. Nonetheless, we’re taking efforts to reduce the number of false fire alarms by preventing abuse with enhanced security, educating residents, and mitigating mechanical issues that can sometimes cause false alarms.
Short-term Rentals: The condominium has worked with the City of Toronto’s Bylaw Enforcement group since the City began enforcing its short-term rental bylaws earlier this year. Bylaw officers from the City have commended our condominium’s initiatives in this area and we’ve observed an outflow of hosts from the condominium. Only people who own and live in their units may host short-term rentals in the condominium; this represents a small number of units. Currently, under 10% of units are registered to conduct short-term rentals. We continue to deter non-compliant short-term rentals with ongoing monitoring, access control, a reward program for people who report illegitimate hosts, and mutual cooperation with the City of Toronto. Many former short-term rental hosts now find long-term rentals a better approach. The overwhelming majority of unit owners support the corporation’s initiatives to manage and minimize short‑term rentals within the condominium.
Security: The safety of our residents is one of the condominium’s top priorities. The condominium hasengaged a specialized security services provider, which helps keep residents comfortable and secure by providing enhanced access control and bylaw compliance measures during peak hours. This provider works alongside the condominium’s 24/7 security team. The condominium has also recently invested in several enhancements to its key-fob access control systems and additional security measures will be considered, as deemed necessary to further secure the property. Because the condominium is located in the core of the city, adjacent to Union Station and Scotiabank Arena, most of our residents understand that incidents that occur around the building are often unrelated to the condominium itself and beyond its control.
The condominium’s board and management strive for operational excellence in the condominium — particularly by ensuring the most fundamental aspects of condo living are reliable. Our residents deserve the best. As a landmark of downtown Toronto, ICE Condominiums’ Board and management strives to create an environment where residents can be proud to call home.