ICE Condominiums Enters Agreement with Blackbird Security Inc.
March 11, 2022
ICE Condominiums has awarded an exclusive contract for its security and concierge services to Blackbird Security Inc. The agreement represents a multi-year commitment valued at over $1 million annually and demonstrates a mutual commitment to delivering service excellence within the ICE Condominiums community.
ICE Condominiums maintains a full-service security and concierge team, with 24/7 service in both towers, and as many as six security and concierge staff on-premises during peak hours.
As ICE Condominiums continues to implement resident-facing enhancements that make it a best-in-class downtown community, we see Blackbird as a key partner in executing on our vision. An important part of this is the newly-added role of Site Directors; two highly-qualified members of Blackbird’s team will be responsible for ensuring an excellent resident experience and leading a team that fosters a safe, secure, and enjoyable environment.
ICE Condominiums will benefit from Blackbird’s unique approach to security and concierge services, which includes its Blackbird Academy training school. Delivered via its own in-house team, alongside exterior experts, Blackbird’s comprehensive training program encompasses areas like St. John’s Mental Health Training, Indigenous Awareness Training, Conflict Resolution and Customer Service.
Blackbird Security is Canada’s fastest growing provider of professional security services. Its organizational niche is in servicing customer-facing security, with a primary focus on providing purposely trained, customer service-orientated, tactical and concierge staff. Servicing over 28,000 weekly security hours across Canada, it has grown to be one of Canada’s fastest-growing security and concierge providers.
